Primadonna boat/barge tour reviews — 31 to 55 of 55
David W.
3 years ago
Verified Reviewer
Primadonna
Along the Danube - Four Country Tour
Austria, Germany, Slovakia, Hungary
What we were left with instead was a vague set of instructions that led us to the wrong place and a group of suspected fellow passengers (none spoke English) also waiting in several places for the bus. We tried your 800 number. No one answered. We tried the local “help line”. The person who answered did not speak English. There was no one at the presumed site to board the Read More bus to inform us that we were at the correct location. Had the original one not broken down and caused an unexpected delay, we would have never made it to be bus, even though we left our hotel two hours earlier. Two unexpected cab fares and hours of stress wondering if we would actually make embarkation is not the way to start a voyage. We must have been your only clients on board, and that explains quite a lot of what happened. The only other English-speaking passengers were Danish. Daytime announcements were only made in German.
FOOD
If I were asked to describe the food on this voyage with one word it would be: BLAND. Presentation 10. Taste 3. Selection 2. They need to invest more in spices to make it taste better and less on garnish to make it look good.
PERSONNEL
The saving grace was the attitude and professionalism of all those who worked on board, from the Captain helping get the bicycles ashore, to the ladies at the information desk, to our waiter, bartender, and cabin stewardess. All worked hard, were extremely helpful, and I have no complaints whatsoever.
CYCLING EXPERIENCE
The bicycles were good quality, well-maintained, and those who instructed us in their use were quite helpful. The young lady who instructed us each evening about the day ahead was superb. But her graphics, maps, handouts, were awful. The biking experience itself was nothing like I imagined. Cars, trucks, pedestrians, and multitudes of other cyclists all trying to pass on the left at any opportunity. Some very dangerous gravel trails and quite a bit of city riding with cars whizzing by at breakneck speed. The distance vs. time allowed created a “race to the finish line” experience rather than the comfortable, leisurely ride through the countryside with frequent stops to take in the scenery that I had come to expect from your promotional materials.
Four days into the voyage we learned that our original information that all on board were vaccinated was, in fact, not true. Both passengers and crew members were unvaccinated. No one wore a mask on board, and social distancing was impossible. In retrospect, the overcrowded dining room and three hour evening meals were just a breeding ground for COVID transmission. Thankfully, our COVID testing (required for reentry to US) was negative. Had it been positive and my trip extended for another two weeks of quarantine, I would be seeking monetary compensation from the cruise line.
There were other minor things. There was, literally, no “entertainment” on board. Someone played the piano in the bar 2 hours a day, but the promised “movies” in the evening followed by midnight snacks must have been more of those “older things” still in your promotional literature. There were no movies. No place to watch them. The theatre was used to store the bicycles. I suspect that’s why they dragged out the evening meal to upwards of three hours! Even the documents we received at embarkation mentioned (in German only) a “massage” included in our tickets. But no one at the customer service desk seemed to understand what I was talking about when I inquired, and not once during the voyage was anyone working in the indoor sauna area. And to think, I was forced to pay an additional 150 Euros to “rebook” this voyage when the one I put down a deposit for (in January, 2020, no less) was cancelled by the cruise line due to COVID restrictions in travel. They were unable to fulfill the contract, and I had to pay more to protect my deposit! Dare I say it? Bait and switch.
And I do not blame the tour company entirely for this deception. Your promotional materials, time and again, “had not been updated” when I inquired prior to sailing about discrepancies I found in them. The video on your website from someone who had taken the tour presented a world totally foreign to the experience we endured. I suspect that during the COVID delay the ship or line was sold to some new company and the new owners were cutting costs at every turn. The crew told us ours would be the last voyage for this boat using the bicycling format.
Carla • 3 years ago Tripsite Staff
Hi David, It was nice chatting with you and thank you for your kind consideration.
As I mentioned, Passau docking authorities are very strict and can announce docking changes at short notice and without reason. While it may have appeared there was nothing going on, we don't have any control over this.
I don't understand why our 1-800 number did not work. My personal cell phone number is listed in all tour documents for emergencies, as well as in our 800 number voicemail message.
For the 2021 sailing season, we could never guarantee that all passengers and crew were vaccinated.
I'm sorry the whole experience did not meet your expectations. I've refunded you the rebooking fees and hope we may able you again in the future. - Carla from Tripsite
Leo Dennis R.
3 years ago
Verified Reviewer
Primadonna
Along the Danube - Four Country Tour
Austria, Germany, Slovakia, Hungary
Secondly, the bus pickup at the train station in Passau was a real mess up. No one was there to help direct or at least tell people there were in the correct place. You could not talk to anyone to make sure you were in the correct place because there were at least four different languages being spoken. Then the bus was about an hour late - not helpful to already lost and confused people.
Other than the above, I enjoyed the trip. I really want to express my thoughts about the staff on the boat. In all my travels, I have NEVER seem a staff who worked so hard, friendly, and helpful. Them never ran from work or being Read More helpful. Everyone from the captain to the dock workers jumped in when needed. This was the best bunch of service staff that I have had the privilege to observe and interact with.
Thank you for your efforts and willing to listen. Sincerely, Leo Dennis Roos
Diane Q.
5 years ago
Verified Reviewer
Primadonna
Along the Danube - Four Country Tour
Austria, Germany, Slovakia, Hungary
The most memorable part was travelling through small Austrian villages! The bakeries and the little cafe’s were awesome!
The food on the ship was delicious and plentiful. I would suggest mentioning to participants that they must bring their own helmets. We had unfortunately assumed we could rent some onboard and were stuck scrambling at the last minute having to go to a local bike shop to purchase some.
Brian O.
5 years ago
Verified Reviewer
Primadonna
Along the Danube-Passau-Belgrade-Vienna aboard the Primadonna
Germany, Serbia, Austria
The boat and staff were nice.
Food was plentiful and good
Our hotel the night before did not have our registration, very difficult to get anyone on a phone
The people we picked up the bikes from were surly and just plain painful
The bike was the same weight as a Sherman tank
The boat was poorly equipped for handling bikes although the crew worked hard to make it less painful
We never had enough time to ride and see the sights, we were always under the gun to get back to the boat
Really thought we were going to be able to sit and have lunches and drinks and see all the sights during our rides
As it turned out there was only one day where we weren’t in a deadly hurray and even that day we had 20 minutes to drink a beer at a local outside bar
Came back in the dark often, dangerous
Directions we revived sucked! Language interpretation was always an issue
The boat was often not where we expected it to be when we returned
Still enjoyed my vacation but it could have been so much better
Debra N.
5 years ago
Verified Reviewer
Primadonna
Along the Danube - Four Country Tour
Austria, Germany, Slovakia, Hungary
We loved the arrival by night in Budapest! It was unexpectedly gorgeous with all the lighted bridges and buildings. Truly amazing. Fireworks were an unexpected highlight of the evening in Linz which just happened to have a celebration. Our third highlight was the last biking day through the Wachau Valley--such beautiful vineyards and small villages! One tip: bring a multi USB plug and more than one adaptor for use in the room.
Cindy T.
6 years ago
Verified Reviewer
Primadonna
Along the Danube - Four Country Tour
Austria, Germany, Slovakia, Hungary
As far as the bike routes, I prefer dedicated bicycle paths (not "sharrows") and loved every ride. Most were on dedicated paved paths, but some traversed through villages on very quiet roads. A few tips: Breakfast was the best meal of the day. Check your packed lunch at breakfast, which typically contained a veggie (cheese) sandwich, a cold cut sandwich, fruit, sparkling water, and a pastry. From the breakfast buffet, you can exchange the fruit and add a slice of meat to your veggie sandwich. If you don't like sparkling water, they will exchange that for bottled water at the reception desk. Dinner was good and I thought the portion size was reasonable given the four course meals (the soups were yummy!). Watch the tightness of the breaks on the bikes (the front break can launch you if you're not careful) but the bikes were in great condition. Plan ahead for your massage (which was fantastic). One came with the room and we purchased a second. We chose to skip one day of biking along the Danube, and we're pleased that we had plenty of time to bike around the town in the morning before the ship left port, get lunch, a massage, and a nap, and then bike around the new port we arrived in that afternoon.
Thanks to all the crew on the MS Primadonna, who learned our names and favorite drinks by the second day! We miss you already.
Mark M. • 5 years ago
Cindy,did you feel on the bike rides that you were rushed to get to the destination to meet the boat?
Thanks
Mark
Terry C.
6 years ago
Verified Reviewer
Primadonna
Along the Danube - Four Country Tour
Austria, Germany, Slovakia, Hungary
This is the only way to do a river cruise. You are able to see and enjoy the country and at the same time stay active and get exercise. The bike paths were mostly flat, very few hills. The boat was very nice with good food and service. The highlight of the trip was entering Budapest at 10 pm. It was more than amazing. The bike guide really tried to prepare us each day for the following day bike ride, but it is easy to get lost and the maps we were given were not very clear.
Winifred T.
6 years ago
Verified Reviewer
Primadonna
Along the Danube - Four Country Tour
Austria, Germany, Slovakia, Hungary
Our most memorable part of the trip was riding with several other cyclists who had better directions, and hence did not get lost!!! We rode through rain and sun, cold wind and steep hills, chic coffee shops and picturesque towns together. This is a wonderful first time experience for our family.
I'd suggest to get to know other cyclists as soon as possible and try to arrange riding together. This would make the journey more fun.
tom • 5 years ago
What time of year did toy take your trip? It appears you had some bad weather We are shooting for September in the hopes we will find good weather
Anna F.
6 years ago
Verified Reviewer
Primadonna
Along the Danube-Passau-Belgrade-Vienna aboard the Primadonna
Germany, Serbia, Austria
Primadonna was superb. We had a very relaxing holiday. Crash between boats in Budapest happened the night before the start of our trip so any delays because of this perfectly understandable. The fact that the Danube was very high was again outside the control of the trip personnel and we appreciated the effort put into making our trip so enjoyable.
Patricia C.
6 years ago
Verified Reviewer
Primadonna
Along the Danube - Four Country Tour
Austria, Germany, Slovakia, Hungary
Sailing down the Danube at night under the full moon we witnessed the beautiful lighted bridges and magnificent buildings of Vienna. It was magical!
Anna A.
6 years ago
Verified Reviewer
Primadonna
Along the Danube - Four Country Tour
Austria, Germany, Slovakia, Hungary
Most Memorable Part? Cycling the afternoon around Vienna
Jeanne D.
6 years ago
Verified Reviewer
Primadonna
Along the Danube - Four Country Tour
Austria, Germany, Slovakia, Hungary
The serene beauty of the country side of Germany, Austria and Hungry. Riding a bike through these wonderful countries was very special. The barge ride was very relaxing after a day of riding.
Laney B.
6 years ago
Verified Reviewer
Primadonna
Along the Danube - Four Country Tour
Austria, Germany, Slovakia, Hungary
The scenery was beautiful and the accommodations were great. The riding was a pleasure start to finish. We loved it all and would do it again in a heartbeat!
Ken S.
6 years ago
Verified Reviewer
Primadonna
Along the Danube - Four Country Tour
Austria, Germany, Slovakia, Hungary
We really enjoyed the Abbey in Melk, Tulln Gardens and the short walk about tour in Bratislavia
Mary B.
6 years ago
Verified Reviewer
Primadonna
Along the Danube - Four Country Tour
Austria, Germany, Slovakia, Hungary
The most memorable part of the trip was sitting on the top deck in the evening, wrapped in a blanket, watching the clouds sail past the moon as the barge moved on to our next city on the Danube.
Ensure you respond to the call to choose a table for meals on the barge if you wish to sit with or close to friends.
Stay an extra night in Passau if you have the time...there is a lot to see and do.
If possible, do some cycling before your trip to prepare you for the daily tours.
If you would prefer to cycle with a guide let your agent know and they may be able to arrange it. It may be an option and worth an extra cost if it would make your trip more enjoyable.
Jeanne D.
6 years ago
Verified Reviewer
Primadonna
Along the Danube - Four Country Tour
Austria, Germany, Slovakia, Hungary
The serene beauty of the country side of Germany, Austria and Hungry. Riding a bike through these wonderful countries was very special. The barge ride was very relaxing after a day of riding.
Jeanne L.
6 years ago
Verified Reviewer
Primadonna
Along the Danube - Passau to Vienna
Austria, Germany
Great family reunion and scenic vacation. E-bikes made it easy for less experienced bicyclists to keep up with trained cyclists. Nice to hear all 8 of us laughing while riding!
David F.
6 years ago
Verified Reviewer
Primadonna
Along the Danube - Four Country Tour
Austria, Germany, Slovakia, Hungary
Breakfast good. Bagged lunches okay but not great and they only had sparkling water which I don't like and can't drink. No option to get still water without paying extra. Dinners good but not great. Only one meal very good. Most upset about not being able to drink the water from the room sink (which was announced over the PA system just before dinner after we had been onboard for a few hours)and then having to pay for still safe water for the cabin, breakfast, lunch and dinner.
Bike barge nightly talk about the following day was always the second talk of the evening (made for later evenings or no room in the bar). Would have liked to share the first time slot for half of the evenings.
Concierge staff outstanding and serving staff in the dinning room good.
Janet C.
6 years ago
Verified Reviewer
Primadonna
Along the Danube - Passau to Vienna aboard the Primadonna
Austria
Riding along the Danube river was fantastic! We loved all the port cities and the scenery was picturesque. Our favorite memory of the trip was being able to explore on our own each day. Guiding ourselves on the daily rides was challenging but very rewarding. Usually we saw our fellow shipmates along the way and had lunch companions for our daily Danube picnics!
Linda T.
7 years ago
Verified Reviewer
Primadonna
Along the Danube - Four Country Tour
Austria, Germany, Slovakia, Hungary
Most Memorable Part? Cruising into Budapest at night. It was breath taking!!
Charlotte G.
7 years ago
Verified Reviewer
Primadonna
Along the Danube - Passau, Bratislava, and Vienna (old version)
Austria, Germany, Slovakia
Wonderful, unforgettable trip -- best part was biking into Vienna and spending the day hiking around seeing some fantastic scenery, buildings and people. Absolutely loved the boat. Some on our trip only spoke English and the staff on the boat quickly accommodated them when it became obvious those darn Germans (can say that being related and understanding what they were saying!) weren't going to shut up during the English trip briefing by moving the following days sessions into separate areas. I would certainly do another trip somewhere else sometime with this company!
Susan W.
7 years ago
Verified Reviewer
Primadonna
Along the Danube - Four Country Tour
Austria, Germany, Slovakia, Hungary
The cruise was wonderful supported by a fantastic crew on the ship who went out of their way to provide a very positive experience.
I had left my phone at a restaurant on the bike route and it was returned to me within 3 hours...I was so grateful.
Having a tour guide would have been very helpful on certain days of the trip...ie Vienna.
I was very disappointed with the fact that the biking portion of the Wachau valley that was in the itinerary had been eliminated without our knowing until the night before.
it was to have been a highlight for our group and the cruise company said that it was Never a part of the biking route.!
We rented e bikes at an extra cost for the 4 of us because of the distance to be covered that day and otherwise would not have.
All of the cycling group received the same information from Tripsite about the Wachau valley and we were all disappointed.
Otherwise I would highly recommend this trip but do feel that you should update your itinerary so that people aren't disappointed.
Jehiel from Tripsite • 7 years ago Tripsite Staff
Hi Susan,
I wanted to apologize that a portion of the Wachau Valley had to be eliminated from the itinerary. This was because of the low tides and the impossibility of docking at this location.
For 2018 we solved this problem. Only habours running the whole year will be part of the itinerary.
Glad you still had a time!
York C.
7 years ago
Verified Reviewer
Primadonna
Along the Danube - Four Country Tour
Austria, Germany, Slovakia, Hungary
Great trip. Boat and river cruise portion of the trip was more than expected. Service and the crew on the boat were excellent, including the food.
Quality of bicycles was excellent. They were mechanically perfect. The only down side of the entire trip were the nightly route planning meetings and the quality of the maps and route guides. It was obvious that the tour leader giving the route agenda had never ridden the bike paths. Her English was not very good which made it even more difficult to understand the route(s). We had to fend for ourselves (asking people on the street for directions) numerous times because the routes were just not made clear. Also, the route was not what was not the same as what was spelled out on the website.
Overall, we were very satisfied with the trip.
Carla from Tripsite • 7 years ago Tripsite Staff
Hi York,
Thanks so much for your feedback! We have good news.... the route guides & maps are currently being updated for the 2018 season. We hope to avoid any confusion in the upcoming tours.
Unfortunately the guide on board was a replacement and not as knowledgable as our usual guides. On rare occasions there is sickness or other factors that prevent our normal guides from being on board.
So glad to hear you still had a great tour!
Sincerely,
Carla
Carolyn H.
7 years ago
Verified Reviewer
Primadonna
Along the Danube - Four Country Tour
Austria, Germany, Slovakia, Hungary
We had a a great time . The only feedback I would give is that most of the passengers were German and there was very little information given in English.
Linda T.
7 years ago
Verified Reviewer
Primadonna
Along the Danube - Four Country Tour
Austria, Germany, Slovakia, Hungary
We really enjoyed our experience on the Primadonna! Food was delicious and staff were very attentive. Biking the countryside was a definite highlight! Our most spectacular and memorable part of the trip would be cruising into Budapest at night! It was breath taking!!
We really had a great time and look forward to doing another bike trip soon.
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