3 Star Luxembourg Tour Reviews — 1 to 3 of 3
Laura H.
1 year ago
Verified Reviewer
Iris Metz to Cochem
France, Luxembourg, Germany
Reik welcoming and friendly nature & Omar's cooking.
I learned never to be on the last trip of the season, the exterior of the boat was kinda 'sad' looking.
Guides should actually know where they are going and put safety of riders at the top of their concern. Paul was so careless he was dangerous.
I don't think I would've gone on this trip if I would've known that I wasn't free to ride/stop when I wanted to or even provided the route information. I've been on several trips with Backroads and this did not measure up.
Tripsite staff • 1 year ago Tripsite Staff
Thank you so much for taking the time to write to us, we appreciate it immensely! This season was incredibly difficult for guides and crew, every week it seemed we had to find new personnel because folks were out with COVID. However, the safety and comfort of our guests should be paramount. I'm so sorry to hear about your experience with the guide, I have already inquired about his behavior and will ensure it is dealt with properly.
For nearly all our tours, we provide GPS tracks for independent cycling. However, there are a select few guided trips, such as aboard the Iris, which are still strictly group tours. I am sorry this wasn't to your liking, I do believe the Iris will eventually provide information for self-guided riding but until then, we have other boats offering this service. I hope you were still able to enjoy other aspects of the trip, despite these issues
Allen A.
5 years ago
Verified Reviewer
Iris Metz to Cochem
France, Luxembourg, Germany
The barge and crew were amazing as were the bike guides. I would not change a thing.
However . . . the bikes were horrid and it was a bike trip! They were dated . . . poorly maintained . . . and dangerous. I had a piece of my front fender break and get stuck between my spokes in the front tire. I could have been badly injured if not going so slow through construction. I would think a "bike" trip would offer much better bikes in the future. I would not recommend this trip to friends because of the bikes . . . everything else was top notch . . . the food, the staff, the rooms, the bar . . . too bad about the bikes not meeting expectations.
Jehiel from Tripsite • 5 years ago Tripsite Staff
Hi Allen,
Thank you so much for sharing this feedback. The bikes used on this trip are serviced every week to ensure each bike is fit for the road. Our local partner would have gladly repaired or replaced the bike for you if it was brought to their attention. I hope that despite this issue, you still had a good time.
Donald Stockwell
8 years ago
Verified Reviewer
La Belle Fleur Lorraine Tour
France, Germany, Luxembourg
Our guide was not good, would ride off too fast, often the tail end riders were lost and confused as they could not keep up. Everything else was excellent!
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